Terms and conditions

Prices
All prices are in Euros and include 21% VAT.
Due to fluctuations in the price of gold and silver, ARMOISE JEWELRY reserves the right to increase prices accordingly. This also applies to items you have already ordered but have not yet paid for. Should such an increase be to your disadvantage, you will be notified, and you will have the right to cancel your order.
If the recipient is located outside the country of shipment, the recipient is personally responsible for any sales tax or import duties due in the country of receipt.
Quotes are subject to the availability and current pricing of supplies, services, and the necessary (precious) metals; all quotes are non-binding.

If you have any questions regarding the price of your order, please feel free to contact Sharon at [email protected].

Delivery Time
Please note that some items are not in stock and have to be made by hand on backorder and their estimated dispatch is withing 3 weeks.
If the items are in stock, they will be shipped directly to the address you provided immediately upon receipt of payment.
Delivery of in-stock items in the Netherlands will take around 2-5 business days.
If it is not possible to have your order ready for shipment within 30 days of receiving payment, you have the right to cancel the order and receive a refund of your purchase amount.
ARMOISE JEWELRY is not liable for delays caused by the postal service. If in-stock items cannot be delivered within 30 days, you are entitled to cancel your order.
The above does not apply to custom-made (commissioned) products. In such cases, a deposit is typically required before ARMOISE JEWELRY begins production, and the delivery time will depend on the nature of the design. As custom work is rarely handled entirely remotely, arrangements regarding deposits and delivery times are generally determined through direct consultation.

If you have any questions regarding the delivery time of your order, please feel free to contact Sharon at [email protected].

Returns
If, upon receipt, the items do not meet your expectation—for example, due to damage or the delivery of incorrect items—and you wish to return them, you must notify us within 14 days by emailing [email protected]. Returns are no longer accepted after 14 days have passed since you received your package. You are responsible for the return shipping costs and the risks associated with the return. ARMOISE JEWELRY is not liable for packages that go missing during transit; we recommend sending your return via registered (tracked and insured) mail. Depending on the situation, you may receive a replacement item, a gift voucher, or a refund. If you opt for a refund, ARMOISE JEWELRY will credit the purchase amount back to your account within 14 days of receiving your return.

Please take care when shipping your returns by selecting the appropriate shipping insurance.  If you are in any doubt, please feel free to contact ARMOISE JEWELRY, I am happy to assist you in ensuring your package is sent correctly. ARMOISE JEWELRY is not liable for packages that go missing during transit. You are personally responsible for handling any claims regarding loss or damage for packages sent to ARMOISE JEWELRY—this also applies to packages containing returned items.

To be eligible for a return, items must be unworn, unused, free from damage, and in their original packaging.
Please note that personalized, custom-made items are excluded from the right of return.

If you have any questions regarding the return of your order, please feel free to contact Sharon at [email protected].

Warranty
ARMOISE JEWELRY items come with a 1-year warranty covering structural defects. This warranty does not cover wear and tear resulting from regular use, damage to gemstone settings, or the loss or breakage of gemstones. While precious metals are highly durable, they require proper care; we recommend removing your jewelry before engaging in strenuous activities, washing dishes, gardening, exercising, visiting a sauna, or swimming. When wearing pieces featuring pearls or certain gemstones, please avoid applying creams or perfumes directly onto them. Over time, silver may darken (oxidize); this is a normal process and can be easily addressed with proper care. Please feel free to ask about the options for maintaining your silver and gold jewelry.

Repairs
Having your jewelry repaired at ARMOISE JEWELRY is at your own risk. ARMOISE JEWELRY strives to carry out repairs to the highest standard, while respecting the original piece. Before you leave your jewelry with us, ARMOISE JEWELRY will ensure you are fully informed about any existing defects, the associated costs, the steps required for the repair, the potential risks, the expected outcome, and the estimated time required. Should any issues arise during the repair process, or if it becomes clear that the final result may differ from what was initially discussed, ARMOISE JEWELRY will immediately halt the process and notify you. ARMOISE JEWELRY is not liable for any damage to your jewelry that may occur during the repair process.

If you have any questions regarding repairs, please feel free to contact Sharon at [email protected]

Payment
Unless otherwise agreed, payment must be made immediately upon completion of the order using one of the available payment methods. In the case of payment via bank or giro transfer, the date of payment is considered to be the date on which the funds are credited to the ARMOISE JEWELRY account. Payment must always be made prior to delivery and within 14 days of placing the order. Payment in installments is not possible.

If you have any questions regarding the payment of your order, please feel free to contact Sharon at [email protected].

Privacy
When you place an order with ARMOISE JEWELRY, the following information may be requested and stored: name, address, postal code, city, country, telephone number, e-mail address, payment method, and, if applicable, bank account number. This information is not shared with third parties. The Personal Data Registration Act (Wet Persoonsregistratie) applies.
ARMOISE JEWELRY is not liable for the browsing behavior of minors or for the provision of personal data by minors.
ARMOISE JEWELRY respects the privacy of its website visitors and is the sole owner of the information collected through this website, unless otherwise stated. ARMOISE JEWELRY does not sell, share, or rent this information to third parties. However, ARMOISE JEWELRY reserves the right to disclose user information if required by law. Information from which the identity of an online visitor to the ARMOISE JEWELRY website can be derived is provided voluntarily by the visitor. This information may be used within ARMOISE JEWELRY to make visits to our websites as simple and pleasant as possible. The customer provides explicit consent for this.
Upon the online visitor’s request, personal data will be deleted as soon as possible.

All legal relationships to which ARMOISE JEWELRY is a party are governed exclusively by Dutch law, even if an obligation is performed—in whole or in part—abroad, or if the party involved in the legal relationship resides abroad. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

ARMOISE JEWELRY strives to make your experience with our jewelry as pleasant as possible. If you have any questions or complaints, please feel free to contact Sharon at [email protected].

Complaints will be addressed as soon as possible, and no later than within 30 days. If, for any reason, this is not possible, you will be informed of the expected duration of the delay. Complaints must always include the customer’s name, address, and place of residence.