Terms and Conditions

Prices
All prices are in Euros and include 21% VAT, excluding shipping costs.
Due to the fluctuating gold and silver prices, ARMOISE JEWELRY has the right to implement a price increase on these grounds. This also applies to items you have already ordered that you have not yet paid for. If this is to your disadvantage, you will be notified. You then have the right to cancel the order.
If the recipient is not in the country of shipment, the recipient is liable for any sales tax or import duties due in the country of receipt.
Quotations are subject to availability and current prices of supplies, services and the required (precious) metal and are without obligation.

If you have any questions about the price of your order, please feel free to contact Sharon at [email protected]

Delivery
All orders are shipped insured with Mikropakket. This costs €8.70. A signature is required upon receipt. I ship twice a week with Mikropakket. Your order will often be delivered the next working day. Of course, it is also possible to pick up your order in the store in Arnhem.
If your order consists of multiple items that are not all available from stock, ARMOISE JEWELRY will contact you about possible partial delivery. If you want this, the double shipping costs are at your own expense.
Because the items are sent by registered mail, it is important that someone is at home to receive and sign for the package. If this is not possible, the parcel carrier will store your package and offer it in another way. ARMOISE JEWELRY is not liable for the additional costs and risks involved.
ARMOISE JEWELRY is not liable for incorrect delivery due to incorrect address details.

If you have any questions about the delivery of your order, please feel free to contact Sharon at [email protected]

Delivery time
If the items are available from stock, they will be sent by registered mail to the address you specified immediately after receipt of payment.
If the items you ordered are not immediately in stock, ARMOISE JEWELRY will take up to 14 days after receipt of your payment to complete the products before they are shipped. If completion will take more than 14 days, ARMOISE JEWELRY will notify you immediately. If it is not possible to have your order ready for shipment within 30 days of receipt of payment, you have the right to cancel the order and receive a refund.
ARMOISE JEWELRY will attempt to deliver to you within 14 days, if in stock, after receipt of payment. However, this is an indication and not a final delivery time. ARMOISE JEWELRY is not liable for postal service delays. If your items from stock cannot be delivered within 30 days, you have the right to cancel the order.
The above does not apply to products manufactured to order. Usually there is a down payment before ARMOISE JEWELRY produces the product and the delivery time depends on the type of design. Because commissioned work is rarely done remotely, agreements about down payment and delivery time are usually made in consultation.

If you have any questions about the delivery time of your order, please feel free to contact Sharon at [email protected]

Returns
If upon receipt the items do not match your order, for example due to damage or incorrectly delivered items and you want to return them, you must report this within 7 days via [email protected] . After 7 days of receiving your package, you can no longer return it. The shipping costs and risk of returns are at your own expense. ARMOISE JEWELRY is not liable for lost packages during shipping. It is recommended that you return your package by registered mail. In consultation you will receive a new item, a voucher or your purchase price back. If you choose the latter, ARMOISE JEWELRY will refund your purchase amount to your account within 30 days of receiving your return.
If you want to return because the item does not meet your expectations, you must report this within 7 days of receipt by sending a message to [email protected] before returning the item. . After 7 days of receiving your package, you can no longer return it. The shipping costs and risk of returns are at your own expense. It is recommended that you return your package by registered mail. Be careful when choosing the right insurance when sending with PostNL!: Even if your package fits through the letterbox, choose a 'normal' package. A letterbox package is not sufficiently insured, even if sent by registered mail. If in doubt, please feel free to contact me. I will be happy to help you ship your package correctly. ARMOISE JEWELRY is not liable for your package lost during shipping. You are responsible for the correct damage handling in the event of loss or damage to a package sent by you to ARMOISE JEWELRY, even if this package contains a return item. In consultation you will receive a new item, a voucher or your purchase price back. If you choose the latter, ARMOISE JEWELRY will refund your purchase amount to your account within 30 days of receiving your return.

Conditions for returns are that the items must be unworn, unused and free from damage after discovery of the incorrect condition and must be in their original packaging.
Personalized items that are made to order are excluded from the right to return.

If you have any questions about returning your order, please feel free to contact Sharon at [email protected]

Guarantee
ARMOISE JEWELRY items have a 1-year warranty against construction defects. Wear and tear due to use, wear and tear on the setting of gemstones and loss or breakage of gemstones are not covered by the warranty. Precious metal is very strong and durable, provided it is handled correctly. Taking off the jewelry during heavy work, washing dishes, gardening, exercising, sauna, or swimming, etc. is recommended. With pearls and some gemstones you should not apply creams or perfume while wearing them. In many cases, silver turns black after a while (oxidation). However, this is easily remedied with proper care. Feel free to ask about the options for maintaining your silver and gold jewelry.

Repair
Have your jewelry repaired at ARMOISE JEWELRY at your own risk. ARMOISE JEWELRY strives to carry out the repair as best as possible with respect for the existing piece of jewelry. Before you leave your jewelry, ARMOISE JEWELRY ensures that you are aware of the existing defects, the costs, the necessary actions to repair the jewelry, the risks, the expected outcome of the repair and the estimated time required. is. If problems arise during the repair or there is an expectation that the outcome will differ from the final result discussed, ARMOISE JEWELRY will immediately stop the process and inform you. ARMOISE JEWELRY is not liable for any damage to your jewelry when carrying out the repair.

If you have any questions about repairs, please feel free to contact Sharon at [email protected]

Payment
Unless otherwise agreed, payment must be made immediately upon completion of the order via one of the payment methods offered. When paying by bank transfer or giro, the date of payment is the date of crediting the ARMOISE JEWELRY giro account. Payment must be made before delivery, within 14 days of ordering. Payment in installments is not possible.
The order will be canceled after 14 days have elapsed from the order date.

If you have any questions about the payment of your order, please feel free to contact Sharon at [email protected]

Privacy
When you place an order with Armoise Jewelry, the following information may be requested and stored: When you place an order, the following information may be requested: Name, address, zip code, city, country, telephone number, e-mail address, method of payment and possibly the account number. This data is not passed on to third parties. The Personal Registration Act applies to this.
ARMOISE JEWELRY is not liable for the surfing behavior and provision of personal data by minors.
ARMOISE JEWELRY respects the privacy of online visitors to its website and is the sole owner of the information obtained through this website, unless otherwise indicated. This information is not sold, shared or rented by ARMOISE JEWELRY to third parties. However, ARMOISE JEWELRY is entitled to release information about users if required by law.
Information from which the identity of an online visitor to the ARMOISE JEWELRY website can be derived is provided voluntarily by the visitor. This information can be used within ARMOISE JEWELRY with the aim of making visits to our websites as simple and enjoyable as possible. The customer gives express permission for this.
Personal data will be deleted as soon as possible at the request of the online visitor.

All legal relationships to which ARMOISE JEWELRY is a party are exclusively governed by Dutch law, even if an obligation is wholly or partially performed abroad or if the party involved in the legal relationship is domiciled there. The applicability of the Vienna Sales Convention is excluded.

ARMOISE JEWELRY does everything it can to make your jewelry experience as pleasant as possible. If you have any questions or complaints, please feel free to contact Sharon at [email protected]

Complaints will be handled as soon as possible, but no later than within 30 days. If this is not possible for any reason, you will be informed of the duration of the delay. Complaints must always include the name, address and residence details of the customer.